Workplace Civility

A healthy workplace requires professionalism, compassion, and patience. It can’t abide bullying, cliques, and passive-aggressive behavior. These articles focus on how to achieve a healthy workplace through open communication, mentoring, and leadership.

Tip 6 of 6 Mindfulness Exercises You Can Try Today

In this last exercise, all you have to do is notice 5 things in your day that usually go unappreciated.

These things can be objects or people; it’s up to you. Use a notepad to check off 5 by . . .

Tip 3 of 6 Mindfulness Exercises You Can Try Today

This exercise is designed to cultivate a heightened awareness and appreciation of simple daily tasks and the results they achieve.

Think of something that happens every day more than once; something you take for granted, like opening a door, for . . .

February 2017 Vol. 12 No. 2

Author: Rose O. Sherman, EdD, RN, NEA-BC, FAAN

Mary*, a new manager in the operating room, prides herself on being a strong advocate for her staff, quickly acting on every issue with which she’s presented. So she’s a little surprised when her leader-mentor Susan tells her that she’s developing a reputation for being overly . . .

November 2016 Vol. 11 No. 11

Author: Cynthia M. Clark, PhD, RN, ANEF, FAAN

Civility is not situational. What a leader must manifest all day, every day, is civility, because civility is—or at least should be—an expectation and imperative for all of us…especially in health care.
—Michael S. Woods, MD, MMM, author and healthcare consultant
Recognizing, addressing, and preventing incivility calls . . .

June 2016 Vol. 11 No. 6

Author: Tara Slagle, MSN, BSN, RN

It’s been a stressful day at work — nothing new. Your patient fell, an I.V. line became occluded right when you were ready to hang a blood infusion, and a patient’s family became angry with you. We all experience stressful days, but unfortunately, sometimes we take our stress . . .

February 2016 Vol. 11 No. 2

Author: Terri Townsend, MA, RN, CCRN-CMC, CVRN-BC, CMSRN

Even though nursing is a profession of caring and compassion, bullying exists in many forms in it. Bullying threatens teamwork, morale, communication, and, most important, patient safety. The playground bully from our childhood has grown up to become our nursing colleague who is now bullying in the workplace (See Workplace . . .

May 2015 Vol. 10 No. 5

Author: Julie Boertje, MS, RN, LMFT

One of the most complex emotions, anger is a normal response to certain situational triggers. It’s associated with physiologic changes, including increases in heart rate, blood pressure, and adrenaline level.

How we express anger—and how frequently and intensely it erupts—can be either beneficial or detrimental to yourself . . .

October 2014 Vol. 9 No. 10

Author: Joyce Bragg, RN, MSN, BSN

Chelsea enters the unit chewing gum and texting on her new smart phone. Deb stands there, waiting to get report. Minutes pass as Chelsea chuckles and continues to pound out a couple more texts on her phone. She then looks up to see Deb, arms folded staring at her with . . .

September 2014 Vol. 9 No. 9

Author: Andrea Hope, EdD, CHES

For many college students, the ever-present pressure to be thin has trumped the goal of being healthy. Females face body-image issues throughout their life­span. Our society glorifies thinness. Starting as early as mid-to-late childhood, girls are vulnerable to the psychological effects of pervasive images of . . .

July 2014 Vol. 9 No. 7

Author: Vicki Hess, MS, RN, CSP

In the infamous and deadly Bermuda Triangle, things seem to disappear, never to be seen again. In the communication triangle, the opposite is true: Emotions and unintended messages expand and grow to epic proportions.

“I’m so sick of picking up after Irene. She always leaves her patient rooms a . . .

June 2014 Vol. 9 No. 6

Author: Cindy Lefton, PhD, RN

“I recognize that voice, that voice belongs to someone who is such a dream to me. [My nurse] was a shining light and made an unbearable hospital stay a little bit better.”

The above quote from a patient desiring to acknowledge the extraordinary work of a nurse is an example . . .

April 2014 Vol. 9 No. 4

Author: Miriam O. Young, MSN, RN

The thought of telling someone that he or she is not doing a great job provokes anxiety for many of us. Most of the time, it’s easier to avoid it and hope that it will either go away or take care of itself. However, safety and quality is of . . .