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Workplace Civility

Workplace Civility

A healthy workplace requires professionalism, compassion, and patience. It can’t abide bullying, cliques, and passive-aggressive behavior. These articles focus on how to achieve a healthy workplace through open communication, mentoring, and leadership.

  • Mindful Appreciation

    constant nurse attention surgeonTip 6 of 6 Mindfulness Exercises You Can Try Today In this last exercise, all you have to do is notice 5 things in your day that usually go unappreciated. These things can be objects or people; it’s up to you. Use a notepad to check off 5 by the end of the day. The point of this exercise is to simply give thanks and appreciate the seemingly insignificant things in life, the things that support our existence but rarely get a second thought amidst our desire for bigger and better things. For example: electricity powers your kettle, the postman delivers your mail, your clothes provide you warmth, your nose lets you smell the flowers in the park, your ears let you hear the birds in the tree by the bus stop, but… Read more…

  • Mindful Awareness

    what is mindfulness awarenessTip 3 of 6 Mindfulness Exercises You Can Try Today This exercise is designed to cultivate a heightened awareness and appreciation of simple daily tasks and the results they achieve. Think of something that happens every day more than once; something you take for granted, like opening a door, for example. At the very moment you touch the doorknob to open the door, stop for a moment and be mindful of where you are, how you feel in that moment and where the door will lead you. Similarly, the moment you open your computer to start work, take a moment to appreciate the hands that enable this process and the brain that facilitates your understanding of how to use the computer. These ‘touch point' cues don’t have to be physical ones. Read more…

  • Nurses’ essential role in supporting professionalism

    Key takeaways - Most nurses behave professionally and ethically. - A tiered approach to intervention when unprofessional behavior occurs offers the opportunity for self-directed, nonpunitive change that prevents a pattern of behavior. - Proper intervention training helps to build and maintain a culture of professionalism. Read more…

  • Choosing your political battles

    Mary*, a new manager in the operating room, prides herself on being a strong advocate for her staff, quickly acting on every issue with which she’s presented. So she’s a little surprised when her leader-mentor Susan tells her that she’s developing a reputation for being overly aggressive. Susan, who explains to Mary that she’s perceived in conflict situations as trying to win at all costs, suggests that this reputation could ultimately derail her career. She recommends that Mary learn to pick and choose her political battles more carefully. Read more…

  • Principled leadership and the imperative for workplace civility

    Civility is not situational. What a leader must manifest all day, every day, is civility, because civility is—or at least should be—an expectation and imperative for all of us…especially in health care.

    —Michael S. Woods, MD, MMM, author and healthcare consultant Read more…

  • Practicing emotional intelligence may help reduce lateral violence

    It’s been a stressful day at work — nothing new. Your patient fell, an I.V. line became occluded right when you were ready to hang a blood infusion, and a patient’s family became angry with you. We all experience stressful days, but unfortunately, sometimes we take our stress out on each other. Too often, this ineffective way of identifying and managing stress Read more…

  • Not just “eating our young”: Workplace bullying strikes experienced nurses, too

    Even though nursing is a profession of caring and compassion, bullying exists in many forms in it. Bullying threatens teamwork, morale, communication, and, most important, patient safety. The playground bully from our childhood has grown up to become our nursing colleague who is now bullying in the workplace (See Workplace bullying). Read more…

  • How to get off the anger-go-round

    One of the most complex emotions, anger is a normal response to certain situational triggers. It’s associated with physiologic changes, including increases in heart rate, blood pressure, and adrenaline level. How we express anger—and how frequently and intensely it erupts—can be either beneficial or Read more…

  • Lead to succeed through generational differences

    Chelsea enters the unit chewing gum and texting on her new smart phone. Deb stands there, waiting to get report. Minutes pass as Chelsea chuckles and continues to pound out a couple more texts on her phone. She then looks up to see Deb, arms folded staring at her with an annoyed glare. Chelsea shrugs her shoulder and says, “What?” Deb starts to say, “Well miss twinkle thumbs, you are 15 minutes late for report and it’s time to pass out medications.” Before Deb can complete her sentence, Chelsea Read more…

  • Bonding over body image

    For many college students, the ever-present pressure to be thin has trumped the goal of being healthy. Females face body-image issues throughout their life­span. Our society glorifies thinness. Starting as early as mid-to-late childhood, girls are vulnerable to the psychological effects of pervasive images of thin females Read more…

  • Squashing the communication triangle

    communication disconnect triangle norms drama conflict avoid unclear clearIn the infamous and deadly Bermuda Triangle, things seem to disappear, never to be seen again. In the communication triangle, the opposite is true: Emotions and unintended messages expand and grow to epic proportions. “I’m so sick of picking up after Irene. She always leaves her patient rooms a mess! Could you please say something to her?” “I saw Rachel go into a patient’s room without washing her hands. Will you say something to her?” Read more…

  • Beyond thank you: The powerful reach of meaningful recognition

    “I recognize that voice, that voice belongs to someone who is such a dream to me. [My nurse] was a shining light and made an unbearable hospital stay a little bit better.” The above quote from a patient desiring to acknowledge the extraordinary work of a nurse is an example of meaningful recognition. Identified by the American Association of Critical-Care Nurses Read more…

  • Constructive feedback and disciplinary action

    The thought of telling someone that he or she is not doing a great job provokes anxiety for many of us. Most of the time, it’s easier to avoid it and hope that it will either go away or take care of itself. However, safety and quality is of utmost importance in everything we do in health care. Part of the process of ensuring safety and quality is to monitor clinical performance and to provide timely and honest feedback. Read more…

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