Clinical Topics Patient Safety Web Exclusives Workplace Management

Patient satisfaction now factors into Medicare reimbursement

October 11, 2012

Starting Oct. 1, the Centers for Medicare & Medicaid Services began withholding hospital’s Medicare reimbursement based on their quality performance; 30% of the decision is derived from how well hospitals score on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a measure of customer satisfaction. Read more.

4 Comments.

Improve patient satisfaction
May 27, 2019 4:34 pm

I was reading a blog post about medicare refurbishment and needed some background check and ended up here. One thing is not clear in your post. Since when patient satisfaction factors into medicare refurbishment.
myrna g chang
May 6, 2019 11:34 pm

I am trying to gain clear understanding of relationships between HCAHPS scores and reimbursement. Is the reimbursement 30% of 1% held for value based purchasing? What should those scores be? CMS benchmark scores?
wambi
October 4, 2018 2:13 am

The article in cms.gov is really nice and detailed. Loved Reading that, Do you guys have any suggestions regarding HCAHPS scores improvement techniques?